Terms & Conditions

The first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

1. Read these Terms & Conditions and agree to be bound by them;
2. Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. DEFINITIONS
In these booking conditions references to ‘Company’, ‘we’, ‘us’, ‘our’ means supplier_company_name.
References to ‘you’ and ‘your’ and ‘passenger(s)’ include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

  • “These conditions” refers to the official terms and conditions of this document and (unless the context otherwise requires) includes any special provision or condition in a written document agreed by both passengers and the service provider.
  • “The passenger” means the person who hires the services, or who uses the services, or who enters the vehicle with the consent of the person or company booking our services.
  • “The Service Provider” means ‘AK Airport Transfers’.
  • “The Contract” means the contract that includes the provision for the booking of driver and AK Airport Transfers service under these conditions.
  • “The Service” means the transportation service commencing for picking up passengers from the Pickup address and driving them to the destination by following these conditions.

2. CONDITIONS:

  • In making a Booking via this Website, Passenger must provide accurate details and are responsible for any failure to do so.
  • If the passenger fails to provide accurate information while making a booking, the service provider will not be responsible for that.

3. BOOKINGS:

  • You can make a booking by using our website, Mobile App, or communication via email, WhatsApp, phone. You will receive a booking confirmation via email and text message.
  • While making a booking, make sure to mention the correct postcode of your pickup point and final destination.
  • Customers must provide correct flight details while making a booking for airport pick up. Without flight details, the driver will follow the booking time and will not be able to wait/adjust pick up time in case of flight delay.
  • In case of making any changes, passengers need to contact customer support via call, email, or WhatsApp.
  • Make sure to choose the correct vehicle type according to your luggage and number of passengers.
  • If you are confused in selecting the right vehicle, please feel free to ask us; our team will help you.
  • If passengers fail to select the correct vehicle while making a booking, the service provider will not be responsible for that.

4. Waiting Times, Contact Procedure and No-show Transfers

  • The driver will arrive at the meeting point 30 minutes after the flight arrival time for European Arrivals and 45 minutes for Intercontinental Arrivals. The driver will wait for 30 minutes after the above mentioned buffer time.The free waiting time is 10 minutes after the agreed pick-up time for any other pick-up points. If your flight is delayed for more than one hour, the pick-up is subject to availability.
  • Waiting time and parking charges will apply after the free waiting period has ended.
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  • If you are unable to locate the driver at the agreed meeting point, or are delayed in customs, immigration, baggage collection, lost luggage or otherwise, it is your responsibility to call the emergency number provided to make contact with the driver.
  • If you fail to call the emergency contact number within 60 minutes of the scheduled arrival time for airport collections and within 10 minutes for non-airport collections, the Transport Arrangements will be considered a no-show and will be cancelled. The Passengers will be required to pay the full cost of the booked Transport Arrangements and will not be entitled to a refund.
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  • If your flight is cancelled within 24 hours from the scheduled pick-up time, or if you have missed your flight, you will not be entitled to a refund. Unused transfers are non-refundable.

5. Cancellations / Cancellation Charges

  • 1. If you cancel 24 hours prior to your pick-up, you will be refunded in full.
  • 2. If you cancel less than 24 hours in advance of pick-up, no refund will be made for your transfer booking.
  • 3. If you cancel less than 24 hours in advance of pick-up, and if you have selected to pay to the driver, a cancellation fee equal to the total cost to the booked transfer will be charged to the credit card provided at the time of booking.
  • 4. If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.
  • 5. Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

6. Liability

  • You must choose the pick-up early enough to accommodate for delays such as heavy traffic, unusual weather conditions, and other unexpected events (e.g. road constructions, traffic accidents, etc.). We will not be held responsible for any missed transfer connections or other time constraints. Your travel plan must be flexible enough for you to make other travel arrangements in such an unlikely event that we are unable to fulfil the transfer.
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  • We will not accept responsibility for loss or damage to your luggage. You are responsible for ensuring that your luggage is loaded/unloaded on the vehicle correctly at all times.
  • We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death unless caused by our negligence. Our liability is limited only to the value of your booking.

7. Luggage and Extras

  • Please select an appropriate vehicle according to the luggage amount you have. The Passengers shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
  • We reserve the right to refuse to make the journey due to the passenger(s) having excess luggage, which would result in the vehicle being unsafe while in motion.
  • Any diversions or additional stops that are not included in the reservation are subject to an additional charge payable to the driver.
  • 8. Disorderly conduct, risk of damage to the car, and safety
  • The company reserves the right to deny the service if the passengers do not conduct themselves in an orderly fashion, or if there are risks to the cleanliness and the safety of the vehicle and the driver.
  • We will not be responsible for fulfilling the transfer if the passengers are intoxicated, or otherwise disorderly. The driver will have the right to deny the service if there is a risk of damage to the car by the passengers, their luggage, or their pets. In case the service is denied due to such circumstances, the booking will be charged in full.
  • We reserve the right to charge reasonable cleaning charges plus loss of earnings for the driver at the standard hourly rate in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle.
  • 9. Refuelling
  • The driver may stop for fuel where necessary. We are under no obligation to compensate for any loss that customer may occur as a result of the time lost during the refuelling process.